Shipping & delivery

Where we ship

We ship to all UK addresses, including Scotland, Wales, Northern Ireland, the Isle of Man and the Channel Islands. We also ship to the Republic of Ireland.

We do not currently ship outside the UK and Ireland.

Dispatch times

Orders placed before 2pm Monday to Friday are dispatched from our UK warehouse the same working day. Orders placed after 2pm, at weekends or on bank holidays are dispatched the next working day.

Delivery times and costs

Delivery is tracked on every order.

• 3 and 6 bottle bundles: free UK delivery
• 1 bottle orders: £4.95 UK delivery
• Typical UK delivery: 2–4 working days after dispatch
• Highlands, islands and Northern Ireland: allow up to 5 working days
• Republic of Ireland: 4–7 working days

Tracking your order

You will receive a dispatch email with a tracking link as soon as your parcel leaves us. If the tracking has not updated for more than two working days, email support@nervitix.co.uk with your order number and we will chase the courier on your behalf.

Missing, damaged or incorrect parcels

If your parcel arrives damaged, or contains the wrong item, email us within 14 days of delivery with a photograph and your order number. We will send a replacement or refund you in full — you will not be asked to pay return postage for our mistake.

If tracking shows delivered but nothing has arrived, please check with neighbours and any safe place first, then contact us. We will open an investigation with the courier and resolve it with you.

Address changes

We can change a delivery address only before dispatch. Email us as quickly as possible with your order number. Once a parcel has left the warehouse the address is fixed by the courier.